Our Cost

What Is Our Cost?

The Alexander Group bills all services on an hourly rate. Within our normal service areas (Louisville, Cincinnati, Lexington, Dallas, Fort Worth, and Fort Myers), we do not charge a travel rate. We do bill a minimum service call of two hours, and our staff will ensure that you get full value for that time.

Service	Rate
Regular business hours service (9am-5pm, M-F)	$150/hour*
Out of hours service	$195/hour*
Travel rate (to locations outside our normal cities)	$65/hour*

What Do You Receive?

Our billable rate covers not only the services of our experienced consultants, but the extensive support and resources of our entire organization. Each of our staff can call on specialists within our organization as well as priority support from organizations like Microsoft to offer you the best solution. Find out more about the Value we provide Here.

*In certain markets, these rates may change due to demand and labor costs.

General Service Contracts

We offer service contracts covering all of your business technology needs. These contracts cover all remote support under one fee and allow you to pre-purchase on-site service hours at a reduced rate.

Specific Service Contracts

We also offer contracts that cover specific needs such as your phone system. Here are two sample contracts covering an Vertical TeleVantage phone system:

• Standard Phone Support

• Premium Phone Support

• Platinum Phone Support

Our specific contracts offer tailored services at a flat rate.